Delivery and Pickup Options
Order the Product and Specify the Delivery Method
To place an order for our advanced technological products, visit our website at smartcore.pk. Select the items you wish to purchase, add them to your cart, and proceed to checkout. During the checkout process, you will have the option to choose your preferred delivery method. We offer various shipping options to accommodate your needs, including standard delivery, express shipping, and international shipping. Ensure your delivery details are accurate to guarantee timely and efficient delivery of your products.
You Will Receive an Order Confirmation Message
After successfully placing your order on smartcore.pk, you will receive an order confirmation message. This message will include details of your purchase, the selected delivery method, and an estimated delivery date. Ensure you review this confirmation carefully to verify all information is correct. If there are any discrepancies, please contact our customer support team immediately to rectify any issues.
Wait for Your Order to Arrive
Once you have placed your order and received the confirmation message, all you need to do is wait for your order to arrive. Depending on the delivery method you selected, your products will be shipped promptly and should arrive within the estimated delivery timeframe. You can track your order status through the tracking link provided in your confirmation message. If you have any questions or concerns about your shipment, our customer support team is available to assist you. Enjoy the convenience of having your high-quality products delivered right to your doorstep.
Pick up Your Order at The Checkout Area
If you have chosen the in-store pickup option, you can pick up your order at the designated checkout area in our store. After receiving your order confirmation message, please allow the specified time for processing before heading to the store. Once your order is ready for pickup, you will receive a notification. When you arrive, simply present your order confirmation message and a valid ID to our staff. They will assist you in collecting your items quickly and efficiently. Enjoy a hassle-free pickup experience with SmartCore.
Returns Policy
Your satisfaction is paramount to us. If you are not completely satisfied with your purchase, you can return your product(s) within 30 days for a full refund or exchange. Please note that items must be in their original condition and packaging. To initiate a return, please contact our customer service team, who will guide you through the process. You will need to provide your order number and details of the item you wish to return. Once we receive and inspect your returned item(s), we will inform you whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days. If you received a defective or damaged item, please contact us immediately to arrange for a replacement.
Conditions for Return
To qualify for a return, the items must be in their original condition and packaging. This means the product should be unused, undamaged, and with all original tags and labels attached. Returns that do not meet these criteria may be subject to rejection.
How to Initiate a Return
To initiate a return, please contact our dedicated customer service team. They will guide you through the return process and provide you with a return authorization number. You will need to provide your order number, a description of the item you wish to return, and the reason for the return.
Inspection and Refund Process
Once we receive your returned item(s), our quality assurance team will inspect them to ensure they meet the return conditions. You will be notified about the approval or rejection of your refund. If your return is approved, we will process your refund promptly. The refund will be applied to your original method of payment within a specified number of days, which will be communicated to you by our customer service team.
Handling Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement product to be sent to you as soon as possible. In such cases, you may not need to return the defective item, but our customer service team will provide specific instructions based on your situation.
We are committed to ensuring a smooth and satisfactory return experience for all our customers. If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to us. Your satisfaction is our top priority.
FAQs
Once your order has shipped, you will receive an email with the tracking information. You can use this information to track your order's progress on our website or directly through the courier’s tracking system.
We typically do not deliver on public holidays. All orders placed during public holidays or just before will be processed on the next business day. For specific delivery timing during holiday periods, please refer to our shipping information or contact our customer service for assistance.
You can change or cancel your order within 24 hours of placement by contacting our customer service. Please note that once the order has been processed and shipped, it cannot be canceled or modified.
If you receive a defective product, you can return it within 30 days of purchase for a full refund or exchange. Please contact our customer service to initiate the return process and receive a prepaid return shipping label.
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), Easypaisa, and Bank transfers.
